Frequently Asked Questions
General
Can I amend or cancel an order online?
To amend or cancel an order, you should email interplayuk1@gmail.com as soon as possible.
What is your return policy?
We offer a 100-day return policy, which means you have 100 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
My discount code isn't working
This is often due to trying to use multiple discount codes at once. It is only possible to use one discount code per order; they can't be 'stacked'.
Common Measurements and Conversions
Metric | Imperial (fl oz) | Teaspoon | Tablespoon |
---|---|---|---|
25 ml | 0.85 | - | - |
50 ml | 1.70 | - | - |
Dash | 0.6 ml | 1/3 bar spoon | 1/8 tsp |
Bar Spoon | 2.5 ml | 1/2 tsp | - |
1 tsp | 5 ml | - | - |
1 tbsp | 15 ml | - | 1 |
1/4 cup | 2 | 60 ml | - |
1/2 cup | 4 | 120 ml | - |
3/4 cup | 6 | 180 ml | - |
To quickly find solutions to common queries, please search our FAQs. Our support team is available Monday to Friday, 10 am to 4 pm, excluding UK bank holidays.
Alternatively, you can contact us via email at interplayuk1@gmail.com A team member will respond within 72 hours.
Shipping
What shipping options are available in the UK?
Our current shipping options are shown on the checkout page.
Do you offer next-day delivery?
Unfortunately, we don't offer a next-day shipping service at the moment. Couriers have often let us down, leading to disappointment when expectations aren't met.
Do you ship outside the UK?
Unfortunately, We've temporarily suspended all non-UK shipments due to multiple issues with import duty and VAT due to Brexit.
Alternatively, our items are available on Amazon, which may offer a solution.
Cocktail Shakers
What are cocktail shaker sets made of?
Interplay Concepts cocktail shaker sets are made of 302 stainless steel due to its corrosion-resistant, durable and long-lasting properties. When cared for correctly, it is less likely to rust over time. Stainless steel is also temperature-resistant, ensuring your cocktail remains chilled for longer. Not to mention its stylish appearance: there’s no denying it looks good propped up on any bar.
What are cocktail shakers for & why do we shake a cocktail?
- To mix – the shaker is the ideal way for all the ingredients to efficiently and quickly fuse together.
- To chill – adding ice to your cocktail when mixing will ensure it is at the optimum temperature when served.
- To dilute – all the ingredients will be distributed evenly throughout your cocktail, leading to a perfectly balanced finish.
- To aerate – shaking your cocktail allows oxygen to circulate through the drink, enhancing the overall flavour.
What is the difference between the Boston and Manhattan shakers?
The shaker is undoubtedly the most iconic and recognizable piece of the cocktail-making tool kit. It’s worth taking a moment to get to grips with the main differences between the two-piece and the three-piece cocktail shaker sets. This will hopefully make it a little easier when choosing yours…
The two-piece shakerAlso known as a Boston shaker, it consists of two different-sized ‘tins’, which are essentially wedged into one another. The Boston shaker is typically the professional mixologist’s go-to because of its two important features. Firstly, there’s a greater amount of space inside the shaker for the ice to move around when shaking. This also allows more oxygen to flow inside. Increased aeration creates the ideal environment for ingredients to really blend together and helps to achieve the optimum chilled temperature. Secondly, once cocktail shaking has been mastered (it will take a bit of practice), then using a two-piece shaker is definitely quicker and more streamlined. Hence, the Boston Shaker is the preferred choice of bartenders for those busy Saturday nights!
The three-piece shakerOften called a Manhattan shaker, it has an in-built strainer on top, which immediately distinguishes it from the Boston shaker. The removable cap piece covering the strainer is the third component in the three-piece set. The Manhattan shaker also has two key benefits: the removable cap piece means there is no need for a separate strainer. Great if you’re tight on space (and less washing up!) Also, with the Manhattan, there is no need for you to master the forming and breaking of a seal – it basically does all the hard work for you! This definitely makes it the more popular choice for any home bar and mixologist-in-the-making.
What is the capacity of the measuring jigger?
The measuring jigger features 15ml and 30ml capacities, perfect for making your favourite cocktails.
Why is my shaker leaking?
Using ice is essential for a tight seal when shaking cocktails. If you "dry shake" (shaking ingredients in a cocktail shaker without ice), leakage is almost inevitable. Ice helps create a better seal because the metal contracts slightly, fitting the tins more tightly together.
If you're looking for a "dry shake" (typical of a cocktail containing egg white), try running the tins under cold water before shaking them. Alternatively, experiment with a single ice cube to help form a seal without diluting the drink.
Do your cocktail shakers scratch?
Scratches are expected; there's no way to form an acceptable seal without some contact between the Cocktail shaker pieces. This contact is always going to cause surface scratches. If you check out the tins in any good cocktail bar, they'll be scratched after multiple uses.
However, please feel free to contact our support team to discuss any concerns further. We're here to help.
The lid is stuck on the cocktail shaker, what should I do?
The cocktail shaker can sometimes get stuck if it isn't opened immediately after use, as the sugars from the drink can harden.
Also, if you have 'over shaken' your cocktail then this can cause the metal to cool too much, which can form a tight bond between the top and the bottom of the shaker. (Remember that the ideal shaking time is 8 to 10 seconds).
If this happens, place the shaker upside down under a warm tap for a few minutes. This should make it easier to loosen the lid. Also, try to twist the lid as you pull.
If this doesn't work, gently tap the lid of the shaker against a cloth on a hard surface. This will solve the issue in the majority of cases.
To prevent the shaker lid from getting stuck, we recommend washing the cocktail shaker immediately after use with a soft cloth.