Interplay Concepts Return Policy
30-Day Return Window
We offer a 30-day return policy for all eligible products. This means you can return any product purchased from our website within 30 days of the order's delivery date.
Return Conditions
To be eligible for a return, the product must:
- Be in its original condition, including all original packaging, labels, and accessories.
- Not show signs of wear, damage, or misuse.
- Not be a custom or personalized item.
Return Process
- Contact Us: Please contact our customer support team to initiate a return. Provide your order number and reason for the return.
- Return Authorization: We will provide you with a return authorization number (RA).
- Packaging: Carefully repackage the item(s) in their original packaging, including all accessories.
- Shipping: Ship the item(s) back to the return address provided in the return authorization. Please retain a tracking number for your shipment.
- Refund: Once we receive your returned item(s) and verify that they meet all return conditions, we will process your refund to the original payment method. Please allow processing time for the refund to appear on your statement.
Shipping Costs
- Return Shipping: You are responsible for the cost of return shipping.
- Damaged or Defective Items: If the item you received was damaged or defective, we will cover the return shipping costs.
Exceptions
- Sale Items: Sale items are typically final sale and cannot be returned.
- Gift Cards: Gift cards are non-refundable.
Questions and Concerns
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team.